Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Website for Bookings website and services. By using our website or engaging our services, you agree to these terms.

2. Services

Website for Bookings provides digital marketing and technology services for serviced accommodation operators, including but not limited to:

• Website design and development (including AI-assisted and vibe-coded builds)
• Search engine optimisation (SEO)
• Paid advertising management
• Content marketing
• Hospitality technology solutions
• AI and automation consulting
• Guest portal products
• Branding and strategy

3. Contracts and Pricing

By purchasing services through our website, you agree to these Terms as the governing agreement for that engagement. Where a separate written proposal or scope document is provided, it supplements (but does not replace) these Terms.

A separate proposal may outline:

• Scope of work
• Pricing and payment terms
• Timeline and deliverables
• Cancellation terms

Prices on our website are indicative and may vary based on project requirements. In the event of conflict between a proposal and these Terms, the proposal takes precedence for the specific engagement it covers.

4. Payment Terms

Unless otherwise agreed in writing:

• Project work: 50% deposit required before commencement
• Monthly retainers: Payable in advance on the 1st of each month
• Payment terms: 14 days from invoice date
• Late payments may incur interest at 4% above Bank of England base rate

Online payments are processed securely via Stripe. We do not store your card details.

5. Timescales and Client Responsibilities

Estimated project timescales assume timely provision of all required materials and prompt feedback. To keep your project on track, you are responsible for providing:

• Brand assets (logos, colour palettes, style guides)
• Property photography and media
• Written content, descriptions, and copy approvals
• Login credentials and access to third-party platforms (booking engines, channel managers, hosting)
• Feedback on drafts, designs, and staging sites

Materials and feedback must be provided within 5 working days of our request unless a different timeframe is agreed. If required materials are not received within this period, we will send a reminder. Delivery timelines will be adjusted to reflect any delays caused by outstanding client materials or feedback.

Projects paused for more than 30 calendar days due to missing client materials may be re-scoped and re-quoted at our discretion.

We are not liable for delays, missed launch dates, or reduced performance resulting from late, incomplete, or unsuitable materials provided by the client.

6. Revisions and Scope Changes

Unless otherwise stated in a proposal, website build packages include up to two rounds of revisions on the agreed design and content. Additional revision rounds or changes beyond the original scope may be quoted separately.

A revision is a minor adjustment to existing work (e.g. colour change, text edit, image swap). A scope change is a material addition or alteration to the agreed deliverables (e.g. new pages, new features, restructured navigation). Scope changes require written agreement and may affect the project timeline and cost.

Retainer clients receive ongoing updates as part of their plan. The number of included updates per month is specified on the relevant pricing tier.

7. Intellectual Property

Your Content - You own all content you provide or we create specifically for you (copy, images, blog posts, brand assets). Unconditionally yours.

Your Website - Upon full payment, you receive a perpetual licence to your website as delivered. You can host, modify, and keep it running independently. Source code and deployment docs available on request.

Our Framework - We retain ownership of our component library, design patterns, integration templates, and development tools. Licensed to you for the project duration and any active retainer. May not be extracted or redistributed separately.

Network Improvements - Retainer clients benefit from ongoing improvements derived from our work across all clients. This is a core retainer benefit.

Marketing Rights - We may showcase your project in our portfolio, case studies, and social media. Request anonymisation if preferred - we'll accommodate, but retain the right to show the work.

8. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement. This obligation survives the termination of any agreement.

9. Third-Party Services

Our work may involve or integrate with third-party services including, but not limited to, hosting providers, payment processors, domain registrars, booking engines, channel managers, analytics platforms, and email marketing tools.

These services are governed by their own terms and conditions. We are not responsible for outages, data loss, policy changes, or service interruptions caused by third-party providers.

Where we recommend or configure third-party services on your behalf, any ongoing subscription costs are your responsibility unless explicitly included in your retainer agreement.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the fees paid for the relevant services
• We are not liable for indirect, consequential, or special damages
• We do not guarantee specific results (rankings, traffic, bookings)
• We are not liable for loss of revenue, bookings, or business opportunities arising from website downtime, search engine algorithm changes, or third-party platform decisions

11. Termination

Monthly retainer agreements require 30 days written notice to terminate. Project work may be terminated according to the specific agreement terms.

Upon termination, we will provide all completed work and any assets created to date. Work in progress beyond what has been paid for is not included unless separately agreed.

12. Website Use

By using our website, you agree not to:

• Use automated tools to scrape or access our content
• Attempt to gain unauthorised access to our systems
• Use our content for competing services without permission

13. Free Audits and Consultations

Free website audits and consultations are provided without obligation. The insights provided are general in nature and should not be relied upon without further professional advice.

14. Force Majeure

Neither party shall be liable for failure or delay in performing obligations where such failure or delay results from circumstances beyond reasonable control, including but not limited to natural disasters, pandemic, government action, internet or infrastructure outages, cyberattacks, or utility failures.

15. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We may update these terms from time to time. Continued use of our website constitutes acceptance of any changes.

17. Contact

For questions about these terms, contact us at:

• Email: bec@websiteforbookings.com