Apartment Website PMS Integration: How It Works (2026)
How PMS integration works on a serviced apartment website: connecting your PMS, channel manager, booking engine and CRM so bookings and guest data flow.
Hostaway has its own direct booking website builder, widgets you can drop into an existing site, and a public API. A custom website can use the widgets for speed or the API for full control.
Vendor details checked against Hostaway's own documentation on 26 October 2026. Sources are listed at the bottom of the page.
Each route trades speed of setup against control over design, SEO and the booking flow.
Hostaway's Direct Booking Website Builder, which Hostaway describes as free to use and integrated with Google Vacation Rentals. It also lists a Google Analytics connection.
Hostaway says you can connect its booking widget to an existing website, so your own pages do the selling and Hostaway handles the booking.
Your own website reads listings, the calendar and price details, and creates reservations in Hostaway. The best fit when the site needs location pages, custom search or a long-stay enquiry route alongside instant booking.
Payment processing is built into Hostaway's Booking Website, and Hostaway publishes its processing fees on the product page. A custom site built on the API needs its own payment step that matches how you reconcile payments in Hostaway, which we agree with you before building.
Hostaway's unified webhooks send reservation created, reservation updated and new message events. Hostaway retries up to three times, expects a reply within 20 seconds, and says events can arrive out of order, so the website must not assume the latest event it received is the latest state.
Where a Hostaway operator wants their main website to rank and sell, we build it on the Public API with cached availability and server-side reservations, and keep Hostaway as the single source of truth for calendar and rates.
We have built PMS-connected websites and guest portals for serviced apartment operators, including live Tokeet availability for Hilltop Serviced Apartments and digital check-in linked to the PMS for Executive Roomspace.
Yes. Hostaway says its booking widget can be connected to an existing website, and sites built elsewhere can connect through its Open API.
Yes. The Hostaway Public API includes endpoints for listings, calendar, price details and creating reservations.
Through webhooks. Hostaway sends reservation created and updated events to a URL on your site, which then updates any cached availability.
All read on 26 October 2026. Vendors change their products and APIs, so check the current docs before you build.
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